My problem was that I got the photo before I read Bertram's email. The game didn't register that I had the photo, so that option under the 'Send Emails' file didn't show up.
I went back to before I got the photo, and read the email. Then, I got the picture and checked my computer. Sure enough, under 'Send Emails' there was the option 'Re Haunted LA'.
Unfortunately, I can't type in the last two letters of the required text. Apparently, my name is too long, since it's at the start of the command line-- if your name is longer than five letters, there's no room to type in 'Re Haunted LA'.
Screw playing a Nosferatu. Too much frustration... and I don't just mean the bugs. The whole experience is a pain in the ass. I won't be playing a Nossie again.